Debt Collection and Legal Process
Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns.
Legal process in debt collection 1-day training
Programme Overview
Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. However, it is essential to ensure that your debt collection activities result in payment of the outstanding amounts, without damaging your customer relations.
This intensive 1-day training course will enable you to understand the laws governing debt collection. Learning of legal action norms and timing is also included.
Programme Outline
Training objectives & outline
Objectives
- Legal considerations in debt collection
- The legal action threshold
- Understand debt collection laws
- Examples of various legal situations
- Identify potential risk
- ROI
Training module 1
- Key Legal Aspects of Credit Management and Debt Recovery
- What to Do Before Litigation
- Contents of Letter of Demand
- Factors to Consider Before Suing
- Preparation for Suing
- Preparation for Trial……
- To view the
- complete training content / outline,
Who Should Attend
Executives and managers
Methodology
Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations.
Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop
Case Study & Group Discussion
Group presentation
Debt collection through phone 2-days training
Programme Overview
This TELEPHONE DEBT COLLECTION training session is designed to help participants collect debt and prosper through targeted skills and dialogue. The activities are easy to participate in and quick at generating meaningful discussions & skills improvement among participants. Each activity allows for a thorough examination of performance and formulation of effective strategies to create a true culture of profitable collection.
Objectives
- Plan and Structure collection calls more effectively
- Understand the elements of consultative communication and improve skills in this area
- Discover opportunities to guide customers towards suitable payment arrangements
- Make a conscious effort to understand the customer in order to convince and create impact
- Collect better using empathy
- Be smart about collection signals but practice patience in the voice tone
- Understand various types of probing questions and be able to apply suitable questions according to the flow Improve questioning and listening skills
- Identify customer’s real situations and match with appropriate payment arrangements.
- Sharpen their assertiveness skills
- Handle excuses effectively
Who Should Attend
Bankers, Accountants, Business Managers, Marketing Managers, Collection Executives, Sales Executives, Finance Executives, Supervisors, Managers & Recovery Officers.
Methodology
Case Study, Telephone Role Plays & Group Discussion. Real-current problematic debt cases will be analyzed and scenario solutions will be discussed within the workshop.