Problem Solving Through Root Cause Analysis
Root Cause Analysis Training takes learners through a four-step process to identify and address the sources of problems and defects.
Programme Overview
Root Cause Analysis Training
takes learners through a four-step process to identify and address the sources of problems and defects. This course will guide individuals, whether working alone or in teams, to effectively uncover and solve the root cause of issues, ensuring that the problems are eliminated for good.
By completing the Root Cause Analysis Training, participants will be able to actively contribute to problem-solving teams. The process begins by defining the symptoms of the problem, followed by using data and investigative tools to identify the root cause. The course culminates in using decision matrices to select the most appropriate solution, along with implementing measures to ensure sustained improvement. The course also covers common barriers to effective root cause analysis and provides techniques to overcome these challenges.
Goal:
Equip staff with the knowledge and skills to manage incidents, focusing on identifying root causes and applying the RCAM (Root Cause Analysis Method) to prevent recurrence of problems.
Objectives
- Analyze problems and uncover their root cause(s).
- Develop effective solutions to eliminate or fix the root causes of problems.
- Ensure that the solutions implemented remain effective and sustainable.
- Establish an effective team environment for problem-solving.
- Clarify the problem and distinguish it from symptoms.
- Trace the problem back to its root cause, starting with the symptoms.
- Utilize data and investigative tools to identify the root cause.
- Apply decision matrices to choose the most appropriate solution.
- Implement measures to ensure the gains are sustained.
- Recognize and overcome common barriers to effective root cause analysis.
Who Should Attend
This training is ideal for managers who are involved in problem-solving and incident management within their teams.
Methodology
This program can be delivered in three formats: face-to-face (physical participation), online, or hybrid.
The training will be conducted through practical exercises, with step-by-step guidance provided through comprehensive materials.