Live Chat & Web Chat Customer Service
Live chat customer service training covering empathy, probing and critical reading skills to improve webchat customer experience.
Shahrukh Moghal
Telephone Techniques, Phone Etiquette
Telephone etiquette is the most under-rated skill in communication as it does not involve face-to-face interaction or the written word, the 2 areas where most training in business communication is concentrated.
Selling Skills
Sales professionals are a unique breed that has to be thick skinned to deal with cold calling objections and sales rejections.
Interpersonal Skills
The ability to maintain positive relationships is a fundamental element of professional success. This training includes essential tools and insights needed to communicate effectively, build strong connections, and collaborate seamlessly.
Handling Complaints
Difficult situations are inevitable in a service industry especially when we deal with various customers who are bent on getting their way. A complaint is basically an expression of customer distress towards a situation that differs from his expectations of the service rendered.
Debt Collection Skills
This training project takes a practical approach in terms of enhancing skills that are imperative for debt collectors to INCREASE COLLECTION REVENUE.
Customer Service
SHARPEN YOUR SKILLS Lean and apply proven customer care techniques, behaviour and attitude. Get customers to like you and form postive impressions of you and your organisation Testimonial video – Touch n Go Malaysia According to Dash, the training was fantastic.
Customer Satisfaction Survey Strategy Workshop
Executive summary This 3-day workshop aims to provide the participants with hands-on implementable knowledge of the concepts of customer-centricity and its relationship with customer satisfaction and experience.
Contact Centre CX Excellence
Many organisations invest heavily in contact centre training, yet customer complaints, repeated calls, and escalations continue. The reason is simple.
Call Centre Team Leader Skills
Team Leader’s role and objectives Accountable for day-to day performance through managing staff and developing innovative strategies to achieve more sales or appointments Coach and develop agents through “side-by-side” and recorded calls and follow-up with critique to improve results Encourage and facilitate individual strengths within the group Provide feedback and suggestions after calls.