Effective Communication Through NLP
This dynamic 2-day training program is designed to enhance your communication skills using powerful techniques from SIT (Systematic Investment Technique) and NLP (Neuro-Linguistic Programming).
Supervisor/Team leader
Coaching Skills
Coaching is a vital skill for ensuring that your team performs at the highest levels. It enables employees to reach their full potential and contributes to the long-term development and success of the business.
Call Centre Team Leader Skills
Team Leader’s role and objectives Accountable for day-to day performance through managing staff and developing innovative strategies to achieve more sales or appointments Coach and develop agents through “side-by-side” and recorded calls and follow-up with critique to improve results Encourage and facilitate individual strengths within the group Provide feedback and suggestions after calls.
Business Writing & Report Writing Skills
The business world is highly competitive, and your ability to communicate clearly and professionally through writing can significantly impact your success.
Business Process Re-Engineering (BPR)
Business Process Re-engineering (BPR), popularized by Michael Hammer from MIT, is a transformative approach to improving business efficiency and effectiveness.
High Impact Presentation Skills
This 2-day instructor led training program focuses on enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice, body language and power words.
How to Engage, Convince, and Sell Through Online Presentations
SHARPEN YOUR SKILLS Lean and apply proven sales techniques, behaviour and attitude. Basically know what to say, how to say and when to say it during a sales meeting or call CLOSE MORE SALES You never have to worry about your ability to reach your sales targets.